Employee experience and moments that matters



Employee experience is the new buzz in HR and new mantra for successful HR function depends on how it redefines the employee experience in a meaningful way to create engaged employees.

There are 3 key concepts that explains what employee experience means in a nutshell
  1. Employee Journeys: employee journey is a set of experience or moments an employee go through during employee life cucle. A good example of an employee journey is 'on-boarding journey' which is a step by step experience employee go through from the time they accept the offer till the first 90 days in the business.
  2. Moments that matters: 'moments that matters' or 'moments of truth' is the moment or a step in a process that can create a great positve or negative impact for employees. An example of moments that matters is, first interview of a candidate with the company which can form a strong emotional moment in the mind of a candidate about the company. A bad interview experience impact the employee value proposition and something you would be able to see on Glassdoor the next day in todays social media savvy world 
  3. Effortless moments: Effortless moment is a step in the process which is expected to happen without any issue and is directly related to work productivity. An example of effortless moments could be having working laptop on day 1 at work. When an effortless moment fails then that creates a strong dissatisfaction
Employee Experience


In order to have a great employee experience, the following are critical
  • Delivering great employee service supported by digitally enabled tools.
  • Ensuring the effortless moments are always happening as expected and this is considered in the design of HR processes and services. It is also important to ensure there is a plan in place to resolve any failures as soon as it happens to avoid dissatisfied employees
  • Design processes and services to provide best possible positive experience or reduce the negative experience at the moments that matters
  • Constantly ask for feedback about employee experience to improve employee journeys and improve the experience everytime
Below is a catalogue of 70+ moments that matters across employee life cycle in alignment with the HR process taxonomy , design your processes and services around this moments that matters to deliver great employee experience. Not all moments are equally important for all business, understand the differenting moments for your business and focus on those. For example, a business with many global employee movements will need to focus on moments that  creates a better global mobility experience. 

HR Moments that matters, Employee experience, Employee journeys, HR Moments of truth



It is important to measure and gain feedback at each of the moments that matters and employee journeys. Here is a suggestion on how you can measure the success and know about the experience, there are many engagement/ survey tools (GLINT, Peakon, Qualtrics, Survey Monkey, etc.) in the market to help measure these metrics 
  • Employee journeys - Ask employees how they feel at the end of the journey with an indirect question. For example ask, 'would you recommend a friend to join this business?' at the end of the onboarding journey will you some great insights
  • Moments that matters: Ask for direct feedback on how employee feels after moments that matters, an NPS score would be perfect . An example would be 'how satisfied are you with the support you received during your day 1 at work? ' and ask to rate in a scale of 1-10
  • Efforless moments: Best way to measure this would be look for your support tickets to see if any of there are issues raised with any of the efforless moments, if so , perform a root cause analysis and fix the issue.






37 comments:

  1. Thank you for sharing an amazing blog. I have come across an excellent HR technology blog

    ReplyDelete
  2. This comment has been removed by the author.

    ReplyDelete
  3. Wonderful post! You listed out some important aspects of employee experience, their journeys & moments that matter. Such blogs will help HRM personnel to value their employees. Additionally, HRM departments can get to know about important terms key employee definition 2020. This will enable them to carryout nondiscrimination testing for HRA plans with ease.

    ReplyDelete
  4. This comment has been removed by the author.

    ReplyDelete
  5. Great article. While browsing the web I got stumbled through the blog and found more attractive. I am content with the content as I got all the stuff I was looking for. The way you have covered the stuff is great. Keep up doing a great job for HR management

    ReplyDelete
  6. Thanks for providing recent updates regarding the concern, I look forward to read more. human resource services singapore

    ReplyDelete
  7. This is some thing very informative and point to point. There is no round and round in this article. Like this smplicity . This clears my old point of view. THANKS
    Employee engagement

    ReplyDelete
  8. This is very beneficial to me. I’m happy I came across this website. Thank you for sharing your knowledge with us; I still learn something new from your posts! It will give you a great idea. Further, I would like to suggest that you can get the best software recommendation at Techimply.

    ReplyDelete
  9. This comment has been removed by the author.

    ReplyDelete
  10. I have to convey my respect for your kindness for all those that require guidance on this one field. Your special commitment to passing the solution up and down has been incredibly functional and has continually empowered most people just like me to achieve their dreams. Your amazing insightful information entails much to me and especially to my peers.
    ve may bay từ mỹ về việt nam hãng eva

    đặt vé máy bay từ úc về việt nam

    Giá vé máy bay Hàn Việt Vietjet

    Cách đặt vé máy bay tu Nhat Ban ve Viet Nam

    Đặt vé máy bay Bamboo tu Dai Loan ve Viet Nam

    đặt vé máy bay từ canada về việt nam

    ReplyDelete
  11. This is very helpful information about HR and Payroll Software. Thank you for sharing with us. Agreed on many points. Further, I would like to suggest that you can get the best HR Software recommendation at Technology Counter.

    ReplyDelete
  12. Hy Great point...about this article.
    thanks you...
    ismartDG

    ReplyDelete
  13. Hi there, is it possible to download the image with the 70 moments that matter? I am trying this one in the page but i cannot read the moments. Thanks. F.

    ReplyDelete
  14. This is very beneficial to me. I’m happy I came across this website. Thank you for sharing your knowledge with us; I still learn something new from your posts! It will give you a great idea.

    ReplyDelete

  15. It has been an article that has been described in the best way I have ever read.

    ReplyDelete
  16. Great article. While browsing the web I got stumbled through the blog and found more attractive.

    ReplyDelete
  17. I really appreciate your effort for publishing such a valuable information. Thanks for sharing.

    ReplyDelete
  18. Absolutely Employee experience is the game-changer in HR. It's all about crafting a workplace environment where employees feel valued, motivated, and fully engaged. Those three key concepts encapsulate the essence: value, motivation, and engagement. Mastering these is the path to HR success

    ReplyDelete
  19. HR is in a tough spot right now, but employee experience is the way to go. It's more than just a buzzword - it's the key to creating an environment where employees can really flourish. HR needs to make sure they're giving their employees the best experience possible, so they stay engaged and loyal.

    ReplyDelete
  20. The moments that matter often revolve around meaningful connections. Your post reminds us that in the realm of employee experience, building relationships and fostering a sense of belonging are truly invaluable.


    divorcio de mutuo acuerdo en virginia

    ReplyDelete
  21. reckless driving lawyer hanover virginia
    If facing reckless driving charges in Hanover, Virginia, consult with a skilled attorney to navigate the legal complexities. A seasoned reckless driving lawyer can assess the circumstances, build a robust defense strategy, and negotiate with prosecutors for a favorable outcome. Their expertise in Virginia traffic laws is crucial for minimizing penalties, potential fines, or license points. Swift and decisive action, with the guidance of a qualified attorney, can significantly impact the resolution of your reckless driving case in Hanover.

    ReplyDelete
  22. In Virginia Beach, uncontested divorce is a streamlined process where spouses reach mutual agreements on key issues without court intervention. This amicable approach involves resolving matters like property division and spousal support privately. Uncontested divorces are generally quicker and more cost-effective, fostering a smoother dissolution of marriage for both parties.uncontested divorce attorneys in virginia beach





    ReplyDelete
  23. The aircraft, a marvel of engineering, promises a safe and swift journey across the skies. Whether you're a seasoned traveler or a first-time flyer, the flights from ord to iah? ensures a memorable experience with its blend of convenience and luxury.

    ReplyDelete

  24. Welcome to the Emirates Airlines London Office Address! Your key to seamless air travel experiences in the heart of London. Our dedicated team is ready to make your Emirates journey extraordinary.

    ReplyDelete
  25. Thank you for sharing insights into employee experience and those memorable moments at work. I found this article quite enlightening!
    For those interested in travel and aviation, especially JetBlue enthusiasts, here's a link to explore JetBlue MCO Terminal at Orlando Airport.
    Happy reading and safe travels!

    ReplyDelete
  26. Meet James Leo, a proficient writer associated with "MBA Dissertation Writing Services." James specializes in crafting high-quality academic content, with a focus on MBA dissertations. Known for his dedication to clear communication and personalized assistance, James ensures that each project aligns with the unique requirements of clients. As a valuable member of the "Dissertation Writing Services" team, he contributes to the company's commitment to delivering well-researched and expertly written work. James is your reliable choice for expert support in the world of MBA dissertation writing services, providing comprehensive and tailored assistance to students and professionals alike.

    ReplyDelete
  27. Discover how creating memorable moments fosters a thriving workplace culture, promoting engagement, and ultimately leading to enhanced organizational success.

    ReplyDelete
  28. Flights to Hawaii from Chicago offer travellers an exciting journey from the bustling cityscape of the Midwest to the stunning tropical paradise of the Hawaiian Islands. Chicago, known for its vibrant culture, iconic architecture, and diverse culinary scene, serves as a gateway for travellers embarking on an unforgettable Hawaiian adventure.The flight from Chicago to Hawaii typically takes around 8 to 9 hours, depending on factors such as airline, specific route, and prevailing weather conditions.

    ReplyDelete
  29. This comment has been removed by the author.

    ReplyDelete
  30. WestJet San Francisco Airport Office is your gateway to seamless travel experiences at the San Francisco International Airport (SFO). Conveniently located, our office offers a range of services, including flight information, booking assistance, and dedicated customer support. Discover the latest promotional offers and COVID-19 safety measures, ensuring a safe and enjoyable journey. Trust WestJet for reliability and excellence at SFO.

    ReplyDelete
  31. Delta Airlines Los Angeles International Airport Terminal 2 is not merely a stopover; it’s an experience crafted with care and innovation. As you traverse through its art-adorned corridors, dine on local delights, and unwind in exclusive lounges, you’re not just traveling; you’re embarking on a journey uniquely tailored to captivate, inspire, and redefine the way you see air travel. Welcome to a world where Delta Airlines LAX Terminal is not just a place of departure; it’s an adventure in itself.

    ReplyDelete
  32. https://www.miaverma.com/

    ReplyDelete
  33. Hey fellow cricket enthusiasts!
    I couldn't contain my excitement when I stumbled upon the IPL schedule 2024! What a fantastic lineup of matches awaits us this season. The anticipation is building up, and I can already feel the adrenaline rush as we gear up for another thrilling edition of the Indian Premier League.

    ReplyDelete
  34. Thank you for sharing this information with us.

    We are Experts in Software Development and Digital Marketing, we enhance your business with innovative solutions and a strategic online presence.

    ReplyDelete
  35. One thing I'm curious about is whether these remedies work for all hair types, not just curly hair. It would be interesting to know if they have benefits beyond enhancing curls.

    ReplyDelete
  36. Wow, what an incredible perspective you must have had flying over the Belizean landscape! I can only imagine the feeling of awe as you gazed down at the lush jungles and turquoise waters below. Your photos are stunning, but I bet they don't even do justice to the real thing. Thank you for sharing this glimpse into your aerial adventure.

    ReplyDelete
  37. Employee experience and moments that matter" encompasses the pivotal interactions and engagements an employee encounters throughout their journey within a company. From onboarding to career growth, recognition, and work-life balance initiatives, these moments shape their overall satisfaction and productivity. Similarly, in "thinning hair treatment," specialized products and techniques aim to address hair loss concerns, restoring confidence and promoting healthy hair growth for individuals experiencing thinning or receding hairlines.





    ReplyDelete

We would love to hear your thoughts and feedback! Please comment below

Popular Posts