Multi-tiered HR service delivery and expectations of technology & outcome from tiered HR services

HR shared services play a central role in HR function by providing a range of services to employees, and managers including payroll processing, benefit administation, data management. A multi-tiered HR service delivery model is often used to deliver HR services via shared services and using HRIS technologies. Traditionally the role of HR shared services was to drive operational efficiency and cost advantage, however this scenario is changing with heightened employee technology experience expectations , demographic changes with more millenials at work expecting a 5-9 experience during working hours.

tiered HR service delivery

The above diagram shows a 4 tiered HR service delivery model in which HR shared service centre forms a central role in delivering services. 
Tier 0 is becoming increasingly important to drive excellent employee experience to meet the expectations of employees and to retain & enhance organisatonal intelligence which is even more important as old model of employees going through detailed class room training and preparing for the job is becoming irrelevant. Technologies like case managment tool, knowledge management , document management, chatbot, digital adoption platform, experience platforms playing important role to strengthen Tier 0 service delivery. 
Tier 1 strive for better customer satisfaction with standardised streamlined SOP driven services with a high focus on delivering services faster with first time resolution. 
Tier 2 focus on specialised services where quality of service, efficiency and flawless delivery is key. 
Tier 3 services is  to resolve issues and exceptions, it is key to keep minimum queries going to HRBPs and COEs, this is where a real human touch and empathy can make a big difference. 

Below diagram shows the flow of information for employee query and HR transaction based on the tiered service delivery model
HR query and transaction services flow


  1. Same day shipping This particular is usually apparently essential and moreover outstanding truth along with for sure fair-minded and moreover admittedly useful My business is looking to find in advance designed for this specific useful stuffs…

  2. I really like you words and appreciate your article post. Really Cool please keep writing.

  3. This article provided me with a lot of useful information about Same Day Delivery Service in Reno NV. The article you presented during this post provided me with some excellent information. Continue to post.

  4. By using the best employee monitoring software program, a business owner or company can easily measure and ensure improved productivity, ensure security, track employee attendance, and gather proof of working hours. Find details from -

  5. This comment has been removed by the author.

  6. Thank you for providing me with such valuable information about Workforce Recruitment Agency in UAE. This article provided me with some useful knowledge. Continue to make posts like this.

  7. The article was up to the point and described the information about education and learning. Thanks to blog author for wonderful and informative post. CBD Products

  8. Thanks for the blog article. Really looking forward to read more. Cool.cake delivery website to order

  9. If you are a director of a limited company that has been trading for over two years, and you are considering closing the company due to financial problems, you may be able to claim for directors’ redundancy payments from the National Insurance fund.

  10. Employee benefits software are programs that help employers select and administer benefits packages for organizations.

  11. The information in the post you posted here is useful because it contains some of the best information available. Thanks for sharing it. Keep up the good work best courier service in India.

  12. Riddles, crosswords, math games, quizzes, memory or other visual games - knowledge games or more often known as brain games enjoy popularity among various players around the world on all kinds of platforms. From Brain Age on Nintendo DS, Brain Challenge for iPhone, with its online platform or online games like Brain Buddies on Facebook - all these games train you brain abilities in a fun and engaging way.

  13. I am an HR professional and to upskill in this field furthermore, I have opted for PGDM in HR Management Course from a distance learning institute

  14. I read the above article and I got a few one of a kind of information from your article about a dozing cushion. It is a helpful article to update our understanding for us. Thankful to you for sharing an article like this.Courier Service India To Australia

  15. I was struggling with maintaining my garden until I discovered weed mat . They have been a game-changer, reducing the time I spend weeding and giving me more time to enjoy the beauty of my garden. Thanks for sharing this helpful information!

  16. The information is more useful for career growth. Global Academy is a leading training provider that offers the NEBOSH International Diploma Course in India and UAE. The NEBOSH International Diploma is a globally recognized qualification in occupational health and safety management that is designed to provide learners with a comprehensive understanding of occupational health and safety principles and practices.

  17. The article discusses the evolving role of HR shared services in the digital age, presenting a four-tiered model. Tier 0 emphasizes technology-driven outcomes, while Tier 1 focuses on efficiency and customer satisfaction. Tier 2 emphasizes quality and specialized services, while Tier 3 emphasizes human touch. The article highlights the importance of balancing technological innovation and human connection in HR practices. personal injury lawyer chesapeake

  18. The rapid rise of online education has brought with it both convenience and challenges for students. The flexibility of online courses allows for a broader reach, but the demanding nature of coursework can be overwhelming. In response to this, a controversial trend has emerged: pay someone to do online course. This article delves into the intricacies of this practice, examining the reasons behind its prevalence, the potential consequences, and the ethical considerations that students must grapple with.

    Understanding the Motivations:

    Time Constraints:
    One of the primary reasons students consider paying someone to do their online course is a lack of time. Balancing work, family, and personal commitments can be challenging, leaving little room for the demanding requirements of online coursework.

    Academic Pressure:
    The pressure to maintain high academic performance can lead students to seek external assistance. Paying for an online course completion service may seem like a quick fix to alleviate the stress associated with challenging courses.

    Complex Course Content:
    Online courses often cover intricate subject matter that requires a deep understanding. Students who find themselves struggling with complex concepts may see paying for assistance as a means to ensure satisfactory grades.

    The Potential Consequences:

    Academic Integrity Concerns:
    Paying someone to do your online course raises serious questions about academic integrity. Submitting work that is not one's own compromises the core values of education and undermines the learning process.

    Short-Term Gains, Long-Term Losses:
    While paying for assistance might result in short-term benefits such as better grades, it does not contribute to the long-term goal of acquiring knowledge and skills. Relying on others to complete coursework hinders genuine learning and academic growth.

    Institutional Consequences:
    Many educational institutions have strict policies against academic dishonesty. Students caught paying someone to complete their coursework could face severe consequences, including academic penalties and damage to their academic record.

    Ethical Considerations:

    Personal Responsibility:
    Education is a personal journey that demands individual effort and accountability. Paying someone to do your online course diminishes the sense of personal responsibility essential for genuine learning.

    Professional Development:
    The purpose of education extends beyond grades; it is about personal and professional development. Students risk missing out on crucial learning experiences when they pay for someone else to complete their coursework.

    Skills Development:
    Coursework is designed not just to assess knowledge but also to develop critical thinking, problem-solving, and research skills. Paying for an online course completion service deprives students of the opportunity to hone these skills.

  19. HR shared services are evolving to meet the changing expectations of employees, with a focus on efficiency, technology integration, and personalized support across multiple tiers.
    Plenary Action New York Divorce


We would love to hear your thoughts and feedback! Please comment below

Popular Posts